It all started when I was informed, by the Monte Carlo Inn Guest Services Agent, a credit card hold was required to cover an extended stay (2-3 weeks) I was arranging on behalf of my parents.
The exchange at the hotel went like this:
Me: Why is that? To the credit card hold.
Agent #2: It’s our policy.
Me: That’s a significant amount ($1,400) to hold on a credit card. Can we agree on something that is mutually accommodating?
Agent #2: No. Wow…not even an attempt to offer a compromise.
Me: I would like to speak with the General Manager.
Agent #2: One moment. Walks away.
Enter Guest Services Agent #3 (Who I’ll call Debbie Downer). The first clue that this exchange was not going to go well was her body language. It said…bring it! Continue reading