The Provocateur: Your Writing Is Too Provocative The Editor Wrote

Last month I was made an offer to write a column for a trade publication in the Meeting & Event Community (the Community). The offer surprised me because what I write about suggests a perspective (that frankly) goes against the Community’s practices and thinking. After a few email exchanges, to determine if the publication was prepared to provoke new thinking, the editor withdrew the offer citing my writing is too provocative.

Respectfully I believe the Editor made a safe decision to preserve the publication!  Allow me to explain…

What is the purpose of this publication and the Community? Is its purpose to educate, its readers and members, on how to help corporate leaders change organizations to stand-out in an increasingly complex world? Or is it to feed a Community’s ego who is struggling to be relevant and where technology is automating its members’ jobs?

Sadly the Community hasn’t clearly defined what its purpose is.

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On the bell curve of the Law of Diffusion & Innovation (it explains how innovation spreads through society), the majority of trade publications and the Community are classified as Late Majority and Laggards. They make up 34% and 16% respectfully on the bell curve.

Late Majority jump on the band wagon after everyone else has. And to quote Simon Sinek: ‘Laggards are the ones who buy touchtone phones only because they don’t make rotary phones anymore.’

Why is the Community more concerned about a group who prevents growth?

How does Community growth and sustainability fit in? Growth and sustainability cannot occur when safe decisions are made and self-preservation is enforced.

It occurs when Early Adopters (the ones who line up overnight to purchase the latest smartphone or tablet) are engaged.  They represent 13.5% on the bell curve. Early Adopters greatest contribution is that they recognize the value of new ideas and see the potential for growth. They can also influence the next group on the bell curve, the Early Majority, who represent 34%.

Instead of feeding Early Adopters’ curiosity (huge opportunity for publications to cross pollinate knowledge and ideas) they are being thrown under the bus.  While Late Majority and Laggards get all the attention.  Why is that?

The community is out of sync with the evolution taking place outside their bubble. No matter what business you are in, the business evolution taking place today is moving fast. Organizations need to keep up with changes taking place around them. And the Community is no different.

Here’s the thing. Publications report on event practices while Early Adopters are seeking more business substance. Let me share an example.

Recently I received an email, from an Early Adopter, who listened to a presentation I did in 2010 on event portfolio alignment. This is what the person wrote…

‘These concepts dovetail with some initiatives that I am driving within my organization and in order to be successful, I need to be prepared to have more structured, less anecdotal, discussions with our executives.’ 

So how might we fix this?

The first thing one learns in martial arts training is, if attacked, first recognize the situation you are in and accept that there is a problem.

What if the Community recognized and accepted that their fundamental problem is their approach to fixing it, so far, is not working.

They would realize that what’s needed is to let go of ‘command and control’ agendas and practices. In a world of social media where communication is a dialogue and not a directive, control has shifted from organizations to customers.

And what if they entered into a respectful, authentic and somewhat messy conversation with a willingness to emerge a different Community?

Yes this is risky and it is painful. But the truth is the Community has to start somewhere if its purpose is to help corporate leaders tackle their problems.

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To help ignite the conversation I challenge you to break free from ‘Community Shackles’ and engage in a respectful, authentic and somewhat messy conversation…with me.

Start right now. Use the blog comment below and share  your thoughts. I promise to respond and invite a few friends and you do the same. Together and respectfully we’ll explore why being labelled an Early Adopter is way better than sitting on a fence and being called a Laggard. And just maybe it’s not too late to evolve and align with non-centric Community business imperatives.

Are you game to take the challenge?

Oh…and the last martial arts training steps to defeat your attacker:

  • Persuade the attacker to loosen the grip.
  • Engage your attacker or run like hell!

Corner Office Episode #14 – What’s Preventing Your Organization From Innovating?

Excerpt from video:

“Our experience tells us a forward-looking solution requires a leadership commitment. CEOs create the conditions that can foster commitment. We have the ability to design an environment that is safe for employees to share information.”

Is your organization is operating in silos? Why is that? And what are you doing to fix it?

Partners and Sponsors of this Episode:
thinkspot

To Thine Own Self Be True

The Disruptor is a real-life global executive whose candid and provocative perspectives have been shaped by observation and a whole lot of trial and error. They are shared here to create conversation and at the very least challenge readers to think and respond outside their comfort zone.


As fast, stressful and disruptive as business is these days I believe there has never been a better time for leaders and professionals, of any passion, to make a remarkable difference. Technology tools and an accessible globalized talent and capital pool puts the necessary resources needed to do so just a few clicks away. There’s plenty of good leadership and strategy advice out there. And there are lots of role model experiences to draw from.

Why then do we read (all-too-frequently) about a society devoid of “true” leaders who can and want to make a difference for their communities or their industry? Those that can shape a grand bargain or defy conventional thinking that is not all about them.

Academic essays and hours of talk shows have been dedicated to this. And let me suggest a simple starting-point:

  • Whether you’re a CEO, a politician, a corporation, or a special interest group, making a difference starts with being accountable to yourself.
  • At the end of the day there is you and the choices you make, to manage your situation, are the most important elements in determining whether you make a difference.

Seems pretty straight-forward.
These days though, it seems people and organizations are much more willing to hold others accountable than themselves.

Miss your numbers? Not getting enough respect? Failing to get the promotion? Hunt down a government regulator. Start a spurious lawsuit. Create a flood of vigilante tweets. Blame the media.

Making theatre out of holding others accountable for what’s not going well in the world has become society’s newest weapon of mass destruction. Witness the US Congress, the European Union, Lance Armstrong, Toronto City Council to name a few.

These accountability witch hunts only lead to more dysfunction and everyone suffers because the focus is on finding the blame not the solution.

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Make a difference (MAD) leaders, professionals and organizations hold themselves accountable first! They ask the question “what could I have done differently/better?” Usually, the answer is a whole lot tougher than the question and involves more work, or a decision to stop-doing and try something different. Many see that line of thinking as a sign of weakness to be exploited through the aforementioned public witch-hunts. This is why some potential leaders get queasy and opt instead for shining the accountability light on others.

MAD Leaders don’t go there. Instead, they learn. They recommit to their quest. They prepare harder and collaborate better. And they often develop an alternative approach. They take control of their situation instead of exporting accountability elsewhere.

Accountability is important for any individual or enterprise to perform at peak levels.  And instead of a weapon of mass destruction, MAD Leaders understand accountability as a tool of self-instruction and ask themselves FIRST “what could I have done differently/better?” It’s also an opportunity to model similar MAD behaviour expectations for team-mates and collaborators.

How is accountability integrated into your organizational culture? Would love to hear your examples.

What Does A Strategically-Aligned Event Look Like?

A few weeks ago, I was invited by MSN.ca to participate in their event at the Four Seasons Hotel in Toronto.

I was expecting a large ballroom with round tables covered by standard hotel white table cloths and chairs. Instead we were escorted into a more intimate space adorned by Windows Surface (that’s Microsoft’s tablet) and wine for tasting.

MSN.ca editors joined us and influential Toronto bloggers, like Emma Waverman. Emma writes 5 days a week at Embrace the Chaos, an MSN.ca lifestyle blog, where “Moms can connect over parenting issues, sanity savers and more”.

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Because I always have the “Why” question in my head, I wanted to find out the purpose of the event and how I could help facilitate it, as a participant. I discovered the reason for the event was really quite simple – they wanted a chance for the MSN Editors to meet and mingle first-hand with key influencers in and around Toronto. That way, we can chat about the latest trends and buzz-worthy topics first-hand. It would provide a great backdrop for any future opportunities – like content collaborations – for both MSN.ca and participants.

It became clear to me that MSN.ca’s goal was to engage and empower both their internal team and external influences by using an event. Exactly what Susan Radojevic talks about in this blog post,

Business events can achieve their greatest potential when they are used to tap into an organization’s stores of social, human and intellectual capital.”

As a participant, I felt empowered and open to communicating both my interests and learning about everyone else. I could sense the potential for value here – both for the participants, MSN.ca and me – we can all learn so much from each other.

The night started with a short 10-minute presentation on MSN.ca and we were introduced to the sections of the website and their editors. Shortly after, wine was made available for tasting as the Four Seasons’ Sommelier described the wine region, and what they’re best paired with.

Everyone in the room was immediately impressed! Interesting for foodies and wine enthusiasts, like me, and also educational for those who weren’t so familiar with wine.

I couldn’t help but contrast the event – a far cry from other events that I’ve attended where passive connections are made, music too loud to hear another person or far too many cocktails on rotation.

Everything that happened, that night, supported the event’s purpose and MSN.ca’s goals. Rich, thought-provoking conversations filled the room. If a perfect stranger walked in they would not have known that we, too, were all strangers when the evening began. It was clear that there was value in this event both for MSN and the participants, which lead to actual connections being made and future collaborations to be had. Colour me impressed!

Let me ask you…

What does a strategically-aligned event look and feel like? What I’ve come to know, working with The Peregrine Agency, is that it’s different for every organization, because the purpose of the event is driven by an  organization’s culture and its leadership. The important take-away is that every tactic ,in play, needs to  support an organization’s overall business strategy and goals. Otherwise what value is there to investing 30%+ of an organization’s annual marketing budget in business events?

Have you participated in a strategically-aligned event lately? We’d love to hear about it! Let us know in the comments!

Respect. Trust. Loyalty.

My approach to life is lifelong learning! Every experience, be it good or bad, I view as an opportunity to learn and grow. A big contributor to enhancing my learning journey is the folks I meet and the relationships cultivated along the way. A recent experience made me think about relationships.

I was writing a blog post and I reached out to someone (who I’ll call Sally) and asked if I could include a comment Sally recently shared with me. Even though I wasn’t going to quote Sally directly I thought it was only polite to let her know. I emailed the paragraph, where I had inserted the comment (in quotation marks), to ensure Sally was comfortable with it. The reply was that she thought she would be okay with it. However, to ensure confidentiality would I share the full blog post before publishing?

The request threw me for a loop! Why? You see Sally is not a casual acquaintance.  We have known each other for almost 6 years and I believed we had developed a respectful and trustworthy professional and personal relationship. Initially when I read Sally’s reply, what registered was that Sally doesn’t trust me! So let me ask you…

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In a world of social media and connectivity what ingredients make good relationships?

For me there are three key ingredients that are the foundation to building long lasting professional and personal relationships.

Respect   Trust   Loyalty

 

We need respect to build a relationship foundation. My personal definition of respect is this. If I respect someone, I value the person’s opinion. Additionally the person has established credibility based on something that they’ve done or credentials that they’ve earned. Respect is something we earn for ourselves and give to others.

Using songs like ‘Ding Dong The Witch Is Dead’ from the Wizard of Oz and words like Thatcherfest to mark the death (this month) of Prime Minister Margaret Thatcher, UK’s first female Prime Minister, some would argue is disrespectful (me included). I also believe it’s another form of bullying. And…of a dead person no less!

Even if we may not agree with someone’s politics or like the person’s decisions, we should show respect for the person and respectfully disagree with their actions.

Without respect for oneself or each other it’s not possible to build a relationship that creates mutual value.

Is trust earned or given? Generally folks build trust at an individual level. It usually involves raw conversations over a period of time. For real trust to exist some interaction must take place face to face.

I believe trust is about having the other person’s back. It’s doing what you think is best for the person even if they don’t think it is.

It is only after we’ve had a bad experience that we start to question that trust. With my experience I initially interpreted Sally’s response to mean that she thought I was untrustworthy.

In a guest blog we featured on our site the blogger writes: ‘the highest leveraged behaviour for creating trust are’:

  • Talk straight
  • Listen first with intent to understand
  • Give trust

Sally’s reply prompted me to revisit our relationship and what we are getting out of it. While it was painful to think that Sally may not trust me I respect Sally’s opinion and want to understand her position. For me, respect for the person must exist in order to earn their trust.

Loyalty is the act of putting others interests before our own. It requires an investment of time and sacrifice by the person being loyal and an appreciation by the recipient asking and/or receiving loyalty.

Studies show there are significant health benefits to being loyal; longer life, reduced risk of heart attacks and diabetes. Employees who stay with one company can increase their earning potential by 8% over job hopping employees who receive an increase of 5%.

Yet contrary to these studies society is increasingly making it more difficult for folks to be loyal to each other and to organizations.

As I write this post Royal Bank of Canada is being raked over the coals for taking jobs away from its employees and outsourcing them to foreign workers in the name of fiduciary responsibility. The act clearly puts the bank’s interest before its employees and demonstrates zero loyalty by the bank.

Generally in life and work respect, trust and loyalty are linked together. That said I believe if respect doesn’t exist it’s difficult to earn trust and next to impossible to establish loyalty.

And as for Sally and me sadly my reach out, to understand Sally’s position, remains unanswered…lifelong learning!

What ingredients are in your relationship recipe?