Episode #9 - Complexity Series: How To Build More Effective Customer Relationships Part 1?
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With Special Guest:
Brenda Higuchi
Vice President, Strategy & Analytics, Loyalty Marketing Services, Aimia Inc.
Brenda leads Strategy & Analytics, comprised of data analysts and strategy consultants focused on strategic planning, customer insight and programme performance management. Her areas of specialty include customer and employee loyalty and data analytics, making her the ideal special guest for our conversation on co-creating customer loyalty.
Partners and Sponsors of this Episode:
This show was broadcast live on-location at Kingbridge Conference Centre and Institute.
Resources:
- Capitalizing on Complexity - IBM Global CEO Study
- Are You A CEO Capitalising On Customer Relationships?
Episode #8 - Complexity Series: How To Provoke Creative Leadership
Partners and Sponsors of this Episode:
This show was broadcast live on-location at InterContinental Toronto Centre.
Resources:
- Capitalizing on Complexity - IBM Global CEO Study
- Are CEO's Ready To Stand Out In A Complex World?
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Episode #7 - Complexity Series: How To Make Complexity Work For You
Partners and Sponsors of this Episode:
This show was broadcast live on-location at THiNKSPOT Burlington.
Resources:
- Corner Office Ep. 1 - Decision Making in Complex Environments with David Snowden
- The Origins of Cynefin
- Making Sense... Gaining Cognitive Edge (Event)
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Episode #6 - Corporate Wayfinding™ - Experiment #1
In Corner Office Episode 6, recorded live on November 17th, 2011, 3 p.m. EST, we talked about how to conduct business experiments with Debra Pickfield of THiNKSPOT Burlington and Jean Letourneau of SBVCG Inc. Watch it here now and don't forget to share your thoughts on the Corner Office Blog.
Episode #5 - Debra Pickfield of THiNKSPOT Burlington on Building Collaborative Organizations
With the support of our Sponsors THiNKSPOT Burlington and network partners ALLTalkTV.com our first live broadcast of Corner Office took place on Wednesday, September 21st, 2011 at 3 p.m. EDT. Watch it here now and don't forget to share your thoughts on the Corner Office Blog.
Resources:
Places and Spaces for Collaboration
Collaboration is a Good Thing - Honest!
How Physical Space and Design Help Achieve Event Goals
Episode #4 - Hello My Name is Meetings and Events
Some stories delight and
thrill us because they engage our emotions. While other stories ignite
our imagination and change our lives forever! So get the popcorn out
because we've got a hot message for corporate leaders and its best told
as a story...
Episode #3 - Thingamajiggers - NMN Mobi
We introduce a new segment to the Corner Office - Thingamajiggers. Our first spotlight is on Real-Time Mobile Event
Experience. Andy Stinton of A-V Canada and NMN Mobi explains how a
web-based event guide and interactive tool enables events to become
rich, 2-way conversations between organizations and participants.
Resources:
MNM Mobi Official Website
Blog post on NMN Mobi on Corner Office
Real-Time Marketing and PR by David Meerman Scott
Episode #2: Work+Life Flexibility - Investing in People with Cali Williams Yost
Cali
Williams Yost, author and work+life flexibility expert explains how an
investment in people produces a bottom line return.
Resources:
Cali Williams Yost
The Conference Board 2010 CEO Challenge Survey
Towers Watson Global Workforce Study
Episode #1, Part 2 of 2 - Decision-Making in Complex Environments with Mary Boone
Mary Boone joined us via Skype to discuss decision-making in complex environments.
Resources:
Harvard Business Review Article (A Leader's Framework for Decision Making)
Mary Boone
Episode #1, Part 1 of 2 - Decision-Making in Complex Environments with David Snowden
David Snowden joins us in the pilot episode for Corner Office via Skype. David talks about the Cynefin framework and decision-making in complex environments.
Resources:
Harvard Business Review Article (A Leader's Framework for Decision Making)
Image of Cynefin framework
David Snowden: Cognitive-Edge.com